BioPetMeds respects the privacy of every individual who visits its website and is strongly committed to protecting personal information. Our Privacy Policy includes our information gathering and dissemination practices for our web site. Generally speaking, we do not use any information gathered from you for any commercial purpose other than to deliver information you request and other information that may be relevant to our relationship with you, the user.

Whenever we may request it, BioPetMeds respects the confidential nature of personal information such as your name, email and postal addresses, and telephone numbers. BioPetMeds believes we have a fundamental responsibility to protect that information from misuse. Any information provided by our users are stored in a secure location on our client/server, accessible only by BioPetMeds staff. We may occasionally call upon our users via email to provide input or respond to surveys related to our business activities. We will do so only in a manner, which is sensitive to and respectful of user’s privacy. Any user may specifically request that no such contact be made by forwarding their email addresses to: inquiries@biopetmeds.ca. All users can view information posted on our website without disclosing any personal information. BioPetMeds maintains an “opt-in” emailing list to which users subscribe and receive information. Email addresses submitted by a user for such purposes are incorporated into the appropriate mailing list(s), and are never shared with third parties. If at any time, a user who has subscribed to our emailing list, should decide they no longer wish to receive the information, they may cancel their subscription by unsubscribing from the list directly. Unless users have specifically requested that we do so, we will never release their personal information to third parties for other purposes. We will, however, disclose certain information to third parties when it is necessary for the processing of a complaint, or other BioPetMeds service, or if such release is required by law.

Our website tracks general metric information about visits to our web pages such as the number of hits and visits on certain pages and the countries from which those hits derive. This information is used by our webmaster staff to monitor and ensure the efficient operation of BioPetMeds website. We may occasionally publish general site traffic statistics. None of this reported information allows for the personal identification of individuals.

When we collect detailed information about users during an online order process, the confidential information collected is used only for internal purposes and to administer the services we provide to our users. Such information is never published on our website, and is not disclosed to third parties. Users may choose during the order process to be notified of news, events, schedules, and services provided by BioPetMeds, by email. In such cases, email solicitations will be made directly by BioPetMeds, not by third parties, in order to maintain the confidentiality of users contact information. In no instance will BioPetMeds provide any confidential users contact information to third parties unless required to do so by law. BioPetMeds may from time to time conduct general postal and electronic mailings to its users for administrative or promotional purposes.